Return & Refund Policy

Return & Refund Policy

We are sorry to hear that our products does not meet your expectations, we are happy to exchange or refund to you under the following rules and regulations.

  1. For food safety reason,  please check your order immediately after you have received it. If there is any packaging that has damaged during delivery, products have already expired, missing, or deteriorated, please contact our customer service immediately by email, customer service chat or call us to arrange a return and refund within 48 hours.  
  2. Please keep the original receipt and take a photo of the returned product, send it to our customer service centre. Our team will handle it as soon as possible. We don’t accept any returns without the original receipt.
  3. Fresh vegetables & fruits, fresh meat & seafood, bakery and cooked food must be checked at once, and report to us within 24 hours if you are dissatisfied with the quality.
  4. All returned products must be in their original packing.
  5. Refunds and exchanges can only be processed at our store on presentation of the item and the receipt.
  6. All returns must be done within 3 days after delivery.
  7. All refund payments will be completed within 14 days. 

We're here to serve you:

Please add this QR code to chat with our customer service team
 

Email：CUSTOMERSERVICE@KHORIENTAL.CO.UK

Phone：+44 114 272 9888（9:00 to17:00）